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Our Concierge

Michael Anderson, Chief Concierge at the five star Orient-Express Observatory Hotel in Sydney, and is one of Australia’s most pre-eminent hotel concierge’s. Michael has proudly been the welcoming face of the hotel for 15 years and has over 20 years experience in the service industry.  His wealth of expertise, inside knowledge on the best attractions around Sydney and ability to ‘open doors’ many can’t, has earned Michael a well deserved international reputation for service excellence.

Michael has received numerous awards for his commitment to the industry, including the AHA NSW accommodation division Employee Excellence in Service Award in 2000.  Michael was also appointed the official ambassador for the Sydney 2000 Olympic ‘Welcome the World’ program. This high profile national campaign further elevated Michael into the public arena as a key spokesperson for Australia.

Michael is a member of the elite International Concierge Society of the Crossed Keys “Les Clefs d’Or and is firmly committed to the Orient-Express ethos of delivering highly individual and very personalised levels of service.
   Concierge
 

If you have any special requests, our Concierge Services will be delighted to assist you in making every aspect of your stay absolutely perfect.

Tel: +61 2 9256 2222
 
Below discover a selection of the unique experiences and extra little indulgences that Michael can arrange for you.
 
 

Features & Offers

Gift Certificates

Gift Certificates

Treat a special someone with the perfect gift from our range of Gift Certificates. More »
Rock

Rock's Escape

Escape for an unforgettable stay at the Observatory close to the bustling heart of Sydney. More »
Afternoon tea

Afternoon tea

The Observatory Hotel is setting a new standard in the art of serving afternoon tea. More »
Plan an Event

Plan an Event

The Observatory Hotel is renowned for making the organisation of your special event easier. More »
Galileo Restaurant

Galileo Restaurant

Sydney's leading five-star hotel restaurant with a proud record of excellence. More »
The Day Spa

The Day Spa

Allow yourself to be pampered by our highly qualified staff at our luxury Day Spa. More »